Frequently Asked Questions
ORDERS AND SHIPMENTS
- We ship both locally (Italy) and worldwide.
- Local orders take usually two business days to be delivered to you and we ship within three business days.
- International orders take from three business days to be delivered via DHL and we ship within same few business days, depending on products availabilities.
- Shipping time might vary depending on location, shipment method and other factors.
- Orders having small volume/weight are charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
- Orders having large volume/weight need a custom estimation of shipping charge and terms, please contact us if you don't want to manage by yourself the shipping (Incoterm ExWorks).
- Shipping cost Never include assurance, it can be added after order confirmation with email to firstname.lastname@example.org with an extra payment related to total order amount (about 1%).
International taxes might be applied depending on your country's taxes policy.
Customs duty (NEVER included in our shipping charge) is calculated as a percentage of the customs value of the goods:
The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
ONLINE CHECKOUT OR OFFLINE PURCHASE ORDER
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the ONLINE order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within few business days.
You can use the button "Get a Quote" to receive a formal quote to prepare a Purchase Order from your purchasing department to send to email@example.com, via fax to +39 050 9911933 or via ordinary mail to our address.
Our support team is always happy to guide you at any step!
AVAILABLE PAYMENT METHODS
You can select your preferred payment method at checkout.
- We accept secure ONLINE payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Amazon Pay, Google pay.
- We also accept OFFLINE payments via check & direct bank deposit.
Note that additional exchange fee may apply if your currency is other than Euro.